What is Kartra?
Here are some facts I want you to burn into your brain forever:
1) A customer is four times more likely to buy from a competitor if the problem is service-related, rather than price or product-related.
2) It takes 12 positive customer experiences to make up for one negative experience.
3) It costs 6-7 times more to attract a new customer than to retain an existing customer.
To summarize that…customer service is really, really important.
Excellent customer service wins you more new AND repeat business. Bad customer service will not only make you look like a massive sour puss, but will lose you lots and lots of moolah.
So…what’s the difference between the two?
Sometimes as a business, it can be scary to hear stats like that and not know. But just think about yourself as a customer, what has made you thrilled or upset with a support team before?
Very slow or no response? BAD
A positive, friendly greeting? GOOD
Being human and admitting error? GOOD
Having to speak with multiple agents and start over every time? BAD
You get the idea.
Fortunately, Kartra makes it easy to provide good customer service with its built-in helpdesk.
And today, we want to show you how to start to set it up so you can score new customers and keep the ones you already have.
More soon,
AJ Roberts
P.S. Tomorrow we’re gonna talk about two of the most important features in your helpdesk: tickets and chat. Stay tuned.
P.P.S. Not interested in daily training for making the most of Kartra as quickly as possible? Click this link to no longer receive these powerful emails that will save you time and energy.