What is Kartra?
What is Kartra? Here are some facts I want you to burn into your brain forever: 1) A customer is four times more likely to buy from a competitor if the problem is service-related, rather than price or product-related. 2) It takes 12 positive customer experiences to make up for one negative experience. 3) It costs 6-7 times more to attract a new customer than to retain an existing customer. To summarize that...customer service is really, really important. Excellent customer service wins you more new AND repeat business. Bad customer service will not only make you look like a massive sour puss, but will lose you lots and lots of moolah. So...what’s the difference between the two? Sometimes as a business, it can be scary to hear stats like that…